Refund Policy
Last Updated: April 2026
This Refund Policy defines how refunds, cancellations, and service credits are handled by Done 5 Technologies (“Done5”, “we”, “us”, “our”).
This policy applies to all products and services including hosting, servers, domains, web development, security services, and digital solutions.
This policy is enforced alongside our Terms of Service, Billing Policy, and Abuse Policy.
1. 30-Day Money-Back Guarantee (Eligible Services)
Done5 offers a 30-day refund window on selected services to reduce onboarding risk.
Eligible services:
- Shared Hosting plans
- Standard Web Hosting packages
If you cancel within 30 days of the initial purchase:
- You may request a full refund of the service fee only
- The service must not have been abused, suspended, or violated policy
After 30 days:
- No full refunds will be issued
2. Non-Refundable Services (Strict)
The following items are non-refundable under any condition:
- Domain registration, renewal, or transfer fees
- SSL certificates (paid or premium)
- Software licenses (cPanel, CloudLinux, LiteSpeed, etc.)
- Setup fees and one-time service fees
- Malware removal, security services, or emergency fixes
- Custom development, web design, or creative services
These costs are paid to upstream providers or involve completed work and cannot be reversed.
This aligns with Done5’s infrastructure model and supplier cost structure .
3. Service-Based Refund Conditions
Hosting Services
Refunds apply only if:
- Requested within 30 days
- No abuse, suspension, or policy violation
- No excessive resource consumption or misuse
VPS / Dedicated Servers
- No refunds once provisioned
- Resources are allocated immediately and cannot be reclaimed
Web Development & Custom Work
- No refunds once work has started
- Partial refunds may be considered only if:
- Work has not progressed beyond initial phase
- No deliverables have been completed
Security & Malware Services
- Non-refundable due to immediate execution and resource allocation
- Includes all cleanup, hardening, and audit services
4. Refund Processing
Once a refund request is submitted:
- Request is reviewed and verified
- Service usage and compliance are checked
- Approval or rejection is issued
If approved:
- Refund is processed to the original payment method
- Processing time: 5–14 business days depending on payment provider
5. Late or Missing Refunds
If a refund is approved but not received:
- Check your bank or payment account
- Contact your payment provider (processing delays are common)
- Contact your bank
If still unresolved, contact:
Email: sales@done5.com
6. Abuse, Violations & Forced Termination
No refunds will be issued if:
- Service is suspended due to abuse (spam, phishing, malware hosting)
- Terms of Service or Acceptable Use Policy is violated
- Fraudulent or high-risk activity is detected
Done5 operates under a strict enforcement model — services are protected for all clients, not negotiated case-by-case .
7. Chargebacks & Disputes
If a chargeback is initiated:
- Service will be immediately suspended
- Account may be permanently terminated
- Future service access may be restricted
All disputes must be handled through Done5 support before initiating external claims.
8. Cancellations
- Services must be cancelled through the client area before renewal
- No refunds for:
- Renewals already processed
- Active billing cycles
Failure to cancel does not qualify for refund.
9. Exchange / Service Replacement
Done5 does not offer “returns” in the traditional sense.
However:
- Defective or failed services may be fixed, replaced, or re-provisioned
- Equivalent service replacement may be offered instead of refund where appropriate
10. Policy Enforcement
This policy is strictly enforced to maintain:
- Infrastructure stability
- Fair resource allocation
- Financial control across all services
Done5 does not operate on flexible refund negotiations.
Every service is priced based on real infrastructure cost, not inflated margins.
11. Contact
For all refund-related requests:
Email: sales@done5.com
