TERMS OF SERVICE
Done 5 Technologies
Effective Date: [April 2026]
Website: done5.com
1. AGREEMENT TO TERMS
By accessing, purchasing, or using any service provided by Done 5 Technologies, you agree to be bound by these Terms of Service.
If you do not agree, do not use our services.
These Terms apply to all services, including but not limited to:
- Web Hosting (Shared, WordPress, Reseller)
- VPS & Dedicated Servers
- Domain Registration & SSL
- Web Development & Maintenance
- Security Services & Malware Removal
- Creative & Digital Services
2. SERVICE STRUCTURE
Done5 provides security-native infrastructure and digital services designed to keep business systems operational under real-world conditions.
All services are defined by:
- Fixed scope
- Defined resource limits
- Enforced usage policies
- Automation-backed provisioning and billing
No service is “unlimited” unless explicitly stated — and even then, fair usage applies.
Your service operates within a shared or isolated infrastructure environment depending on the plan purchased .
3. ACCOUNT RESPONSIBILITY
You are fully responsible for:
- All activity under your account
- Content hosted or transmitted
- Security of login credentials
- Software installed (WordPress, plugins, scripts, etc.)
Done5 does not manage your application unless you have purchased a managed or maintenance service.
4. PAYMENT TERMS
4.1 Payment Rules
- Payment is required before service activation or renewal
- No work, provisioning, or support beyond scope is performed without payment
- All invoices must be paid by the due date
This follows internal enforcement:
“Payment before work. No exceptions.”
4.2 Renewal & Suspension
- Services are billed on recurring cycles (monthly, annual, etc.)
- Failure to pay results in:
- Day 1–3: Reminder notices
- Day 3–7: Service suspension
- Day 7–30: Possible termination
- Suspended services may have:
- Website offline
- Email disabled
- Access restricted
4.3 No Payment = No Service
Done5 does not operate on credit.
- No partial renewals (especially for reseller accounts)
- No “grace hosting”
- No manual overrides without record
5. REFUND POLICY
- Refunds are only provided where explicitly stated (e.g., 30-day guarantee plans)
- Setup fees, domain registrations, and completed services are non-refundable
- Abuse, violation, or suspension cases are not eligible for refunds
6. ACCEPTABLE USE POLICY (SUMMARY)
You may NOT use Done5 services for:
- Spam or bulk unsolicited email
- Phishing, fraud, or impersonation
- Malware hosting or distribution
- Botnets, DDoS tools, or attack systems
- Illegal content or activities
- Resource abuse affecting server stability
Violation results in:
- Immediate suspension
- Investigation
- Possible termination without notice
(Full Abuse Policy applies separately)
7. RESOURCE USAGE & LIMITS
All hosting services operate under controlled resource allocation:
- CPU limits
- RAM limits
- Entry processes
- I/O usage
- Inode limits
These are enforced via CloudLinux and server-level controls.
7.1 Abuse Handling
If your account:
- Causes high CPU load
- Affects other users
- Exceeds allocated limits
Done5 may:
- Throttle performance
- Temporarily suspend account
- Require upgrade to higher plan
8. DATA, BACKUPS & RESPONSIBILITY
Done5 provides backup systems (e.g., JetBackup), but:
- Backups are not guaranteed as your only recovery method
- You are responsible for maintaining your own backups
Backup systems are part of infrastructure reliability, not liability coverage.
9. SECURITY & INCIDENT RESPONSE
Security is built into Done5 infrastructure:
- Malware scanning
- Firewall protection
- Isolation systems
- Monitoring
However:
- No system is 100% immune
- Done5 is not liable for third-party attacks or vulnerabilities in client code
Security services (malware removal, hardening, monitoring) are separate paid services .
10. DOMAIN & DNS SERVICES
For domains registered or managed through Done5:
- You retain ownership (unless otherwise stated)
- You are responsible for:
- Renewal timing
- DNS configuration
- Domain usage
Expired domains may:
- Stop resolving
- Be suspended
- Enter redemption or deletion cycles
11. SERVICE AVAILABILITY (SLA)
Done5 targets high uptime infrastructure:
- Monitored 24/7
- Multi-datacenter deployment
- Redundant systems
However:
- No guarantee of uninterrupted service
- Downtime may occur due to:
- Maintenance
- Network issues
- Third-party failures
- Force majeure
12. SERVICE MODIFICATIONS
Done5 reserves the right to:
- Modify service structure
- Adjust pricing
- Update features or limitations
Changes are made to maintain:
- Infrastructure stability
- Profitability
- Service quality
13. TERMINATION
Done5 may terminate services if:
- Terms are violated
- Abuse is detected
- Payment is not made
- Risk to infrastructure is identified
Upon termination:
- Data may be deleted permanently
- No recovery guaranteed after termination window
14. LIMITATION OF LIABILITY
Done5 is not liable for:
- Data loss
- Revenue loss
- Business interruption
- Third-party attacks or failures
Total liability is limited to:
Amount paid for the service within the last billing cycle
15. INDEMNIFICATION
You agree to indemnify and hold harmless Done5 from:
- Legal claims arising from your use
- Content hosted under your account
- Violations of law or third-party rights
16. GOVERNING LAW
These Terms are governed by:
- Malaysia (primary jurisdiction)
- Applicable international service laws where required
17. CHANGES TO TERMS
Done5 may update these Terms at any time.
Continued use of services = acceptance of updated Terms.
18. CONTACT
Done 5 Technologies
Website: done5.com
Support: Official ticket system / WhatsApp support
FINAL POSITION
Done5 is not a casual hosting provider.
We operate under:
- Enforced billing
- Controlled infrastructure
- Defined service scope
- Zero tolerance for abuse
These Terms exist to protect:
- Infrastructure stability
- Paying customers
- Business continuity
